Compliance
We are dedicated to fostering consistent wealth growth for our clients. We leverage advanced analysis and technical expertise to provide unparalleled services.
Compliance Policy
1. PURPOSE
The purpose of this comprehensive policy is to clearly define our unwavering commitment to handling all client grievances and complaints with the utmost fairness, efficiency, and transparency. At Mahalaxmi Capital Research, we believe that trust is the cornerstone of our relationship with investors. This policy serves to ensure that every concern is acknowledged promptly, investigated thoroughly, and resolved in a manner that upholds the integrity of our services and the satisfaction of our valued clients.
2. OUR POLICY
- All complaints are treated with seriousness and confidentiality.
- Clients are kept informed of the progress of their complaint.
- Resolutions are provided within a stipulated timeframe.
- Feedback from complaints is used to improve our services and internal processes.
3. PROCEDURE
Stage 1: Filing a Complaint via Email
If you encounter any issues or have a grievance, you are encouraged to first raise the matter by sending an email to our dedicated support team at contact@mahalaxmicapital.in. We are committed to acknowledging your email within 24 hours and providing a resolution or a detailed status update within 7 business days.
Stage 2: Escalation to Compliance Officer
If you are not satisfied with the resolution provided in Stage 1, or if you do not receive a response within the stipulated time, you may escalate the matter to our Compliance Officer. Please address your escalation to compliance@mahalaxmicapital.in. The Compliance Officer will impartially review the case and provide a final decision within 7 business days of receiving the escalation.
4. Annexure- A
Investor Charter In Respect of Research Analyst (RA)
A. Vision And Mission Statements For Investors
Vision: High standards of service, transparency, and integrity in the conduct of business by the Research Analyst.
Mission: To ensure that the Research Analyst maintains the highest standards of professional conduct and adheres to the regulatory framework to protect the interests of investors.
B. Details Of Business Transacted By The Research Analyst With Respect To The Investors
- Publishing research reports based on independent and objective analysis.
- Providing unbiased recommendations on securities.
- Offering services that are fair and in the best interest of the client.
C. Details Of Services Provided To Investors (No Indicative Timelines)
- Onboarding of clients after completing necessary KYC procedures.
- Distribution of research reports and recommendations via agreed channels.
- Addressing queries and clarifications related to research reports.
Details Of Grievance Redressal Mechanism And How To Access It
In case of any grievance / complaint, an investor should first approach the concerned Research Analyst and shall ensure that the grievance is resolved within 30 days. If the investor's complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI's SCORES portal which is a centralized web based complaints redress system. SCORES facilitates online lodgment of complaint and status tracking.
SCORES Portal: https://scores.gov.in
Physical Address for Complaints:
Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, 'G' Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai - 400 051.
5. Annexure- B
Complaint Data To Be Displayed By RAs
Data for the current month ending is updated at the beginning of the next month.
| Sr. No. | Complaint Received From | Pending at end of last month | Received | Resolved* | Total Pending# | Pending > 3months | Avg. Resolution time^ (in days) |
|---|---|---|---|---|---|---|---|
| No data available currently. | |||||||